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ZIS framework - Call webhook and react on json response?
Answered
Posted Feb 07, 2024
Hello,
Can you confirm that with an extension built with the ZIS framework, we can actually request data from an external system AND act on the response?
As a use case example, a ticket comes in, the extension is taking the email address of the user and sends a request to an external API (webhook).
The webhook is answering with a JSON that says that the user exists or does not exist. And the private extension then can use this JSON answer to update custom form fields or do similar thing, right?
Thank you!
Sebastian
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1 comment
Tipene Hughes
Yes, that's correct! You'd just need to set up additional actions in your ZIS flow to handle the response from the API call, and make the changes in Zendesk. Here's a link to the docs which go in to more detail around custom actions.
I hope this helps! Feel free to reach out with any questions.
Tipene
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