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Is there a way to filter a dropdown on a form

image avatar

Elizabeth

Posted Mar 04, 2024

Hello, 

We have a dropdown with sub levels and we would like to filter the dropdown based on the form. 

For instance, if I have a dropdown With the values :

Level 1

  •    sublevel 1.1
  •     sublevel 1.2

Level 2

  • sublevel 2.1
  • sublevel 2.2

I want to only display level 1 for the form A, level 2 for the form B and all the items for the form C.

We want to keep the same field because in the report we won't need to make the distinction.

 

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3 comments

Date
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    Shawna James

    Community Product Feedback Specialist

    Hello Elizabeth! We moved this post to the Q&A for better visibility in our Community. Thank you for your question!

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    Graham Robson

    The OG - 2021

    Hi Elizabeth,

    Can I just clarify the type of field(s) you have in place for your levels.

    Is this implemented with a single dropdown configured with nesting Level1::Sublevel 1.1

    or

    Do you have a Dropdown for Level 1 another for Level 2?

    Is the ideal field structure two fields: (1) Level (2) Sub-level i.e. one common Sub-level field to make it way easier to report and configure any Zendesk business rules.

    Thanks,  Graham

     

     

     

     

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    James G

    Zendesk Customer Care

    Hello Elizabeth,
     
    Following up on Graham's response, if your drop-down field is configured as a single nested drop-down field, then unfortunately, we can't change the values of that field dynamically based on another ticket field.
     
    However, if it's a separate drop-down field, you can set up conditional ticket fields.

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