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Comment Text String not working in Trigger when bolded



Posted Mar 12, 2024

https://support.zendesk.com/hc/en-us/community/posts/4409506988186-Combining-Subject-Text-and-Comment-Text-trigger-conditions

I found the above post where a user mentioned that used ** around the bold text in the trigger comment text string but was not able to get this to work myself.

 

The issue is that the zendesk instance we have ticket sharing setup with bolds their group call outs. It's causing an issue with our triggers. How do we work around this so I don't have to manually triage.


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Shawna James

Community Product Feedback Specialist

Hey Hannah,
 
Thank you for taking the time to provide us with your feedback here! We it have it logged here for our PM team and hopefully maybe others can provide the workaround for you here as well. Thank you again!

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Hi, I am facing similar issues and believe this has not been fixed. 

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