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What happened to search?

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Judy Correia

Zendesk Luminary

Posted Mar 27, 2024

The new search functionality is worse than before. It seems we can no longer filter articles by product. The results appearing when searching are COMPLETELY irrelevant. I'm trying to find information on blocking an email address and search is returning stuff about CSAT, and other features. I'm specifically looking for something I know exists in Admin Center but am having trouble finding. 

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    Brett Bowser

    Zendesk Community Manager

    Hey Judy, sorry to hear that the search experience has gotten worse :-/  I will share this feedback with the appropriate team so they're aware. In the meantime, I was able to track down the article I believe you were looking for: Setting your allowlist and blocklist to control email support requests
     
    I hope this helps!

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