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Editing FAQ page
Answered
Posted Apr 05, 2024
Hello! I am starting to work on the Help Center and wanted to see if anyone can help.
I am wanting to create folders so my end users can navigate through each folder for KB articles.
Example: OneDrive, Outlook, etc etc
Thanks
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2 comments
Brandon (729)
Hey Geoff,
In Guide, articles are arranged into Categories > Sections > (Sub Sections for certain plan levels) > and Articles. Although a folder-style system does not exist, you can leverage this hierarchy to effectively achieve the same result. More information here: https://support.zendesk.com/hc/en-us/articles/4408824317594-Viewing-and-managing-your-content-hierarchy-in-Arrange-Articles
Hope this helps!
Brandon
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Stephan Marzi
Hi Geoff,
Brandon already mentioned the way guide is arranging articles (Categories → Sections in a certain row → Article).
Or do you also would like to add a conection to OneDrive e.g. as well?
In case of any further information do not hesitate in contacting us.
Regards,
Stephan
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