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Editing FAQ page

Answered


Posted Apr 05, 2024

Hello! I am starting to work on the Help Center and wanted to see if anyone can help. 

 

I am wanting to create folders so my end users can navigate through each folder for KB articles. 

 

Example: OneDrive, Outlook, etc etc 

 

Thanks 


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2 comments

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Brandon (729)

Zendesk LuminaryUser Group LeaderThe Humblident Award - 2021Community Moderator

Hey Geoff,

 

In Guide, articles are arranged into Categories > Sections > (Sub Sections for certain plan levels) > and Articles.  Although a folder-style system does not exist, you can leverage this hierarchy to effectively achieve the same result.  More information here:  https://support.zendesk.com/hc/en-us/articles/4408824317594-Viewing-and-managing-your-content-hierarchy-in-Arrange-Articles

 

Hope this helps!

 

Brandon

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Stephan Marzi

Zendesk Luminary

Hi Geoff,

Brandon already mentioned the way guide is arranging articles (Categories → Sections in a certain row → Article). 

Or do you also would like to add a conection to OneDrive e.g. as well?

In case of any further information do not hesitate in contacting us. 

 

Regards,

Stephan

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