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I want to be able to change the text above social media buttons in ticket
Posted Apr 25, 2024
This is regarding Social Media Buttons. https://support.zendesk.com/hc/en-us/articles/4408826273178-Adding-social-media-buttons-to-your-emails?page=1#comment_5300078142746
It seems silly to tell a customer to message us on a different channel and cause duplicate tickets. Please make it possible for admins to change the text. Especially since in German we sometimes want to use the informal "du" and sometimes we want to use the formal "Sie". Or the plural form. Thanks!
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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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