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Change MS Teams App subdomain reference
Answered
Posted May 28, 2024
Hi,
Does anyone knows how to change the MS Teams App subdomain reference? We started out testing the MS Teams App when exploring the Zendesk Demo. When purchasing Zendesk, we decided to use an other subdomainname than the demo. But now in MS Team the Zendesk App refers to the demo domainname. How can i change this?
Thx for any help.
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2 comments
Bram Naus
Solved this issue myself.
In Teams add the Zendesk App the answer was in the help section of the app. When typed Help it showed my needed solution: the option to disconnect and change the Zendesk subdomain. The disconnect commando will give you the possibility to change this. The only prerequisite for doing so is that you can still connect as an admin to current zendesk enviroment.
Since mine was connected to the old demo site, i had to contact my local Zendesk account manager and ask him to enable the expired demo site.
Hopefully this makes sense to other MS Teams App users ;)
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Brett Bowser
Thanks for sharing your solution here Bram Naus ! This is super helpful :)
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