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Push notification android using flutter

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zed zedder

Posted May 30, 2024

Hi, I am using flutter and I want to integrate zendesk messaging to my app. I used a plugin https://pub.dev/packages/zendesk_messaging to set up zendesk messaging on my app and it works as expected.

Now I want to set up push notifications, I already configured firebase notifications on my app, but is there a way to communicate with zendesk to start sending notifications to user with fcm_token or something of that sort? 

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    Tipene Hughes

    Zendesk Developer Advocacy

    Hi Zed,
     
    There were some recent changes made by Google that impacted the way notifications are handled on android devices. Here's a link to the article which outlines the necessary changes to be made on the Zendesk side for push notifications to function as expected:
     
    https://support.zendesk.com/hc/en-us/articles/6749447566746-Zendesk-Android-SDK-users-prompted-for-action-following-Google-Firebase-update
     
    I assume you've read this article as well, but just in case, here's the set up guide for push notifications:
     
    https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/android/push_notifications/
     
    I hope this helps! Feel free to reach out with any questions.
     
    Thanks,
     
    Tipene

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