Article multiplacement and retrieval

All article placements have their unique article ID and as a result of this, retrieval services (e.g. help center search, messaging bots etc) will return all article placements in the results visible to end users. In some cases, end users can see multiple results appearing in the search page and article suggestions which have the same title and body, and the breadcrumbs indicating their placement is the way to differentiate between them. While this behaviour is not inaccurate by the retrieval services, we understand you want to prevent your visitors to be confused by the duplicate results.

We are inviting you to share your experience and tell us your pain points with regard to multiple placements and retrieval, so we can design and implement the best solution for you.

Thank you for your contribution!