Time off + tasks that are less than 5 minutes duration

Hi, 

Please give a quick overview of your product feature request or feedback and note who in your org is affected by this issue [ex. agents, admins, customers, etc.]. (2-3 sentences)

In line with accuracy, we need to plot tasks or Time off that are less than 5 minutes. Have been advised that this is currently a product limitation but hoping we can take a closer look into this. As far as reporting goes and in spirit of transparency with the way we calculate attendance, we need to be able to plot the exact time in the agetn's schedule. 

What problem do you see this solving? (1-2 sentences)

This will reflect an accurate attendance report which is needed for our Score card and Stack ranking purposes.

When was the last time you were affected by this lack of functionality, or specific tool? What happened? How often does this problem occur and how does this impact your business? (3-4 sentences)

This problem happens on a daily basis when we need to plot tasks or tardiness that are less than 5 minutes.

Are you currently using a workaround to solve this problem? (If yes, please explain) (1-2 sentences)

Yes, we plot it as 5mins as the tool will allow and manually adjust on the spreadsheet after we export the attendance and activities.

What would be your ideal solution to this problem? How would it work or function? (1-2 sentences)

Enable plotting of tasks/time offs for less than 5 mins duration.