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Sales Rep Complaint



Posted Jan 09, 2025

I dont see a Topic specificly for this, but hopefully this gets routed to the correct person or department.

 

I am very frustrated with the lack of a response from your sales rep markus.heim@zendesk.com.  We worked together over the last few months getting squared away with a new Zendesk contract and once we signed the contract, he has been non-responsive with some setup questions we have.  We are blocked on moving forward and had I known it was going to be like this, I would have never signed the contract.  At this point, we will not be renewing next year based on our terrible experience.

 

 

Thanks,

Randy


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2 comments

hey Randy Carlson 

 

I’m sorry to hear about the challenges you’ve been facing with getting in touch with your sales rep. I work for a Zendesk Partner and we'd be happy to help you with your questions so you can keep moving forward with Zendesk. Feel free to reach out to us at support@successcx.com so we can help you with your ZD questions if you like. :)

 

Side note: the majority of sales reps are currently at a sales kick off this week and their responses are generally quite delayed during this time. 

 

Best,

 

Amie

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image avatar

Francis Casino

Zendesk Customer Care

Hello Randy,
 
Sorry to hear this but we appreciate your feedback. I have created a ticket and routed it to our Sales department to assist you accordingly. 

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