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Help with Creating Zendesk Guide Articles via API in Power Automate: "The Value is Not Updatable" Error
Posted Jan 21, 2025
I am encountering persistent issues when trying to create a Zendesk Guide article via Power Automate. Despite following the documentation and testing various configurations, I receive the following error message:
{
"status": 400,
"message": "The value is not updatable.\r\n inner exception: The value is not updatable.\r\nclientRequestId: a8d7198f-54a2-416e-a258-85a29ff8f05d",
"error": {
"message": "The value is not updatable.\r\n inner exception: The value is not updatable."
},
"source": "zendesk-wus.azconn-wus-001.p.azurewebsites.net"
}
What I'm Trying to Accomplish
I’m using Power Automate to automate the creation of Zendesk Guide articles based on updates in a SharePoint document library. Here’s the most recent Power Automate configuration I’ve tried:
Code Used in Power Automate
{
"inputs": {
"host": {
"connectionName": "shared_zendesk_1",
"operationId": "PostItem",
"apiId": "/providers/Microsoft.PowerApps/apis/shared_zendesk"
},
"parameters": {
"table": "articles",
"item/title": "Title 2",
"item/body": "Jimmy Dean",
"item/locale": "en-us",
"item/author_id": 37647808834323,
"item/comments_disabled": true,
"item/promoted": false,
"item/section_id": 37647994177939
},
"authentication": "@parameters('$authentication')"
},
"metadata": {
"operationMetadataId": "571e2539-d87f-4561-bcfe-4d6ca5abb356"
}
}
Details of My Request
-
Parameters Sent:
-
item/title
: "Title 2" -
item/body
: "Jimmy Dean" -
item/locale
: "en-us" -
item/author_id
: The ID of a valid author in my Zendesk instance. -
item/comments_disabled
:true
-
item/promoted
:false
-
item/section_id
: A valid section ID from my Help Center.
-
-
Authentication:
- I’m using the Zendesk connector in Power Automate, which handles authentication.
-
Expected Outcome:
- The article should be created in the specified section (
item/section_id
) with the provided title and body.
- The article should be created in the specified section (
What I’ve Tried:
- Validating all IDs:
- Confirmed that
author_id
andsection_id
are valid and accessible in my Zendesk instance.
- Confirmed that
- Testing with Minimal Parameters:
- Removed non-essential parameters (e.g.,
comments_disabled
,promoted
), but the error persists.
- Removed non-essential parameters (e.g.,
- Checking Permissions:
- Verified that the API token has permissions to manage Guide articles.
- Testing in Postman:
- Replicated the request in Postman using the Zendesk API endpoint, and I still receive the same error.
- Debugging Power Automate:
- Enabled detailed logging to confirm that the parameters are being sent as expected.
Questions:
- Can Zendesk Guide articles be created via the API using Power Automate?
-
What does the "The value is not updatable" error typically mean in this context?
- Are there fields in my request that are immutable or not allowed to be set for new articles?
- Are there known limitations or additional considerations when using the Power Automate Zendesk connector for this purpose?
I would greatly appreciate any guidance on how to resolve this issue or insights into what might be causing the error.
Thank you in advance for your time and support!
0
2 comments
Greg Katechis
Hi Dillon! We're not familiar with Power Automate over here, but I'll keep this post open in case other members of the community have experience with it.
0
Dillon Vance
Put more simply, Can a article be created via API call using 'PostItem"
0