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Feedback Request: Make Native Translation Possible on Shared Tickets



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Matt Russell

Zendesk Luminary

Posted Jan 23, 2025

Our Zendesk instance is part of a one-way ticket sharing agreement with another company.  They are able to share tickets from their Zendesk instance into ours.
Many of their tickets that are shared with us are in a language that our staff does not speak, understand, or reply in directly.  


Problem Statement: Like other email and web form-generated tickets, we'd like to have the ability to natively translate text within a Zendesk shared ticket.

 

Expected (where this is possible on web form tickets):
 


Actual (where it is not currently possible on Shared tickets):
 


Thank you,
-Matt Russell
Customer Service Delivery Manager


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2 comments

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Shawna James

Community Product Feedback Specialist

Hey Matt,
 
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!

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We have a similar use case as we have sharing relationships with 2 partners and often need to translate them by leaving zendesk as the native translation does not appear for the shared tickets

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