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Feedback Request: Make Native Translation Possible on Shared Tickets
Zendesk Luminary
Posted Jan 23, 2025
Our Zendesk instance is part of a one-way ticket sharing agreement with another company. They are able to share tickets from their Zendesk instance into ours.
Many of their tickets that are shared with us are in a language that our staff does not speak, understand, or reply in directly.
Problem Statement: Like other email and web form-generated tickets, we'd like to have the ability to natively translate text within a Zendesk shared ticket.
Expected (where this is possible on web form tickets):
Actual (where it is not currently possible on Shared tickets):
Thank you,
-Matt Russell
Customer Service Delivery Manager
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3 comments
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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Hannah Davies
We have a similar use case as we have sharing relationships with 2 partners and often need to translate them by leaving zendesk as the native translation does not appear for the shared tickets
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Amisha Sharma
This is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
Thank you again for your feedback and for being a valuable customer with Zendesk.
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