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Allow reports to show 0 value columns
Posted Jan 30, 2025
We have reports set up to display created ticket counts for different parameters as a column graph. For example tickets created for each month for the last 12 months. But if a defined param returns 0 tickets then the column is completely excluded. EG: Jan, Feb, April.
For our end users, it is confusing seeing a report that is supposed to have 4 columns only showing 3. When with other reports that do have data it looks out of place, makes it harder to read, and it just looks broken. Showing 0 is better than NULL. This is worse with single column reports where instead you get an error message indicating that there is no data available, which again looks like something is broken.
I'm aware of a method to “+0” to the report calculation, but this does not work for columns. I'd expect there would be other areas outside of columns or bars that this could be useful.

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1 comment
Shawna James
Thank you for taking the time to provide us with your feedback. This has been logged for our PM team to review. For others who may be interested in this feature request, please add your support by upvoting this post and/or adding your use case to the comments below. Thank you again!
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