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zendesk messaging window not opening on api 23 and 24.
Posted Feb 18, 2025
we are calling Zendesk.instance.messaging.showMessaging(this). This doesn't seem to be working on api 23 and 24.
In apis 25 and above, it opens the messaging window but doesn't open anything on api 23 and 24.
I tried running your sample app, same behaviour on that. When i click "show conversation" button, it opens Messaging screen on api 25 and above but doesn't respond on api 23
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2 comments
Greg Katechis
Hi Raghav! I was initially reproducing the behavior that you noted, but I also saw that my gradle version was out of date, so I upgraded that. After I performed that upgrade, the issue was no longer present and it's running perfectly on all API versions from 21-25 for me. Could you check to see if you have the option to upgrade and let me know if that resolves it for you as well?
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Raghav Mahajan
Unfortunately, that doesn't work. What version did you use to get this working?
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