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Feedback - Chat and Messaging (Chat)
Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).
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When links are shared in Message they appear in the Messaging widget styled the same as all other text, making it unclea...
Posted Jun 10, 2024 · Kris
6
Followers
3
Votes
5
Comments
Request: Allow for the creation of triggers in Messaging to warn customers of impending time out. We wo...
Posted Feb 28, 2024 · Joshua Bentley
6
Followers
4
Votes
3
Comments
Hi, Reviving
Posted Sep 01, 2022 · CJ Johnson
9
Followers
14
Votes
7
Comments
Request Summary: The ability to be able to report on messaging threads offered v accepted by an agent. Whilst this is sh...
Posted Jun 14, 2023 · John-Paul Page
15
Followers
11
Votes
23
Comments
When users ask something by chatbot widget, a summary is send by mail when conversation is closed. It would be better to...
Posted Jan 05, 2023 · Ludo
5
Followers
0
Votes
4
Comments
We want to be able to insert links into Flow Builder in a visually appealing way. It would be great if there was either ...
Posted Feb 02, 2022 · Permanently deleted user
45
Followers
30
Votes
31
Comments
Restrict agents from changing Display Name
Not Planned
As a Zendesk Administrator, I would like the option to restrict agents from changing their Display Name, as we use first...
Posted May 25, 2021 · Kyle Pinkley
7
Followers
7
Votes
6
Comments
Please give a quick overview of your product feature request or feedback and note who in your org is affected by...
Posted Oct 10, 2023 · Ethan Smith
38
Followers
38
Votes
23
Comments
Olá, Quero sugerir que as mesmas funcionalidades do envio de mensagem para e-mail e formulário fossem disponibilizadas t...
Posted Feb 20, 2025 · (MK) Supermercados Pague Menos
1
Follower
0
Votes
1
Comment
Agents in a one-man department are not receiving sound notifications for incoming messaging sessions. Instead, the chats...
Posted Feb 25, 2025 · Alina Anton
1
Follower
0
Votes
1
Comment