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Feedback - Chat and Messaging (Chat)

Share your feedback, ideas and experiences related to the use of chat and messaging (Chat).

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Hi everyone - I’m Jon Aniano, SVP of Product here at Zendesk.A few days ago, we posted an article in our Help Center abo...

Edited Mar 08, 2023 · Jonathan AnianoZendesk SVP, Product

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We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

Posted Sep 29, 2023 · Shawna JamesCommunity Product Feedback Specialist

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Welcome to the Product Feedback Topic for Zendesk's Chat and Messaging (Chat)! No one knows our products better than y...

Edited Jan 17, 2024 · Shawna JamesCommunity Product Feedback Specialist

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Dear community,   We are going to integrate Zendesk chat with a custom bot built on OpenAI and would like to check if th...

Posted Dec 19, 2024 · Aruna Singh

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Hello,  a really important feature for us is, to solve the incoming TikTok direct messages per Zendesk. Can you work on...

Posted May 12, 2023 · Jonathan Schied

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Hi all!   We have an issue when using Messaging, and then using the Conversation bot to ask the user to select from a cu...

Posted Dec 18, 2024 · Tim G

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Please give a quick overview of your product feature request or feedback and note who in your org is affected by this is...

Posted Oct 10, 2023 · Ethan Smith

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We need to be able to hide / disable the End User's text entry field in the web widget at key points in our answer flows...

Posted Feb 14, 2023 · Harper Dane

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Similar to this (end session) and this (excluding tickets from capacity) it would be ideal if an action to make a sessio...

Posted Dec 16, 2024 · Kris

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when chatbot is enabled on social media Direct channels the "ask for details" answer is not working as it works in Web W...

Posted Oct 08, 2023 · Abdelhameed Khaled

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Request: Allow the default icon to be changed for the system responses generated by messaging/chat triggers. Problem: ...

Posted Mar 11, 2024 · Joshua Bentley

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I didn't see an existing article about this, but it would be a plus if we could suppress and control the "Operating hour...

Posted May 09, 2022 · Shane Monaco

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  Currently, with chat messaging, a user is able to send messages even though they have not entered their name and emai...

Posted Oct 07, 2022 · Peter P

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