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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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Hi, today we experienced that for Agents, that have not the "Administrator" role, but "Can manage Guide" activated in th...

Posted Apr 01, 2020 · Christoph Kutz

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I'm using the new team page to find all of the users who I want to "demote" from agent to "Light agent" Once I run my fi...

Posted Sep 09, 2021 · Dan Heintzelman

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Need a way to bulk add/edit/delete capabilities. For example, we found 30+ people have access to Explore, which we didn'...

Posted Oct 26, 2021 · Josh

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If a Zendesk admin disables/enables an option (ex. Zendesk Authentication) in the End Users area (instance.zendesk.com/a...

Posted Apr 01, 2021 · Kyle Pinkley

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How can I set the role for new agents to be "Team Member" not "Contributor"? It used to be I could do that on one screen...

Posted Jan 29, 2021 · Michael Corcoran

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I found

Posted Aug 09, 2021 · TylerE Comfort

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I would like to enbale messaging (SDK) through the admin center as described

Posted Jul 05, 2021 · Jay

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With the new Team Members view, I can see my support agents, but I no longer see all users in the system or the organiza...

Posted Sep 16, 2021 · Elizabeth

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Brilliant! This will make our lives much easier to manage the users across each of our different Zendesk Platforms. Grea...

Posted Sep 09, 2021 · Andrew Berigan

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This help bubble just appeared for all our agents. How can we turn it off?

Posted Oct 23, 2021 · Andy Kimmell

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