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Feedback - Admin Center

Share your feedback, ideas and experiences related to the use of the Zendesk Admin Center, the central hub designed to manage various aspects of your Zendesk instance.

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      Product feedback guidelines & how to write a good feedback post
      Pinned

      Welcome to the Product Feedback Topic for Zendesk's Admin Center!

      No one knows our products bet...

      Posted Sep 29, 2023 · Shawna James

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      Product Feedback + Feature Request Post Template
      Pinned
      We have launched a new feedback form for your product feedback and feature requests. This format is meant to help our PM...

      Posted Sep 29, 2023 · Shawna James

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      How do you learn how to set up and optimize Zendesk?
      Pinned
      Hello Zendesk admins, I wanted to ask you a question. How do you learn how to set up and optimize Zen...

      Posted Aug 23, 2021 · Phil Grove

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      What do you think about the new and improved Admin Center?
      Pinned
      Zendesk admins, we heard you loud and clear! You wanted one place to update settings, a more structured, organized...

      Posted Sep 20, 2021 · Parag Pradhan

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      Notification when I am added as a ticket follower
      Currently, if an agent is added as a follower or cc'd on a ticket from another group, they must navigate to a separate t...

      Posted Apr 09, 2025 · Amisha Mehta

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      Can I customize columns in "Requested tickets" in end user profile view?
      I would like to add the "Channel" column as shown in the screenshot below. Is this possible? Use case: I want the agents...

      Posted Dec 22, 2022 · Amade Annissimo

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      Attribute all trigger-based internal notes to system user and not assignee
      Hi, we’ve started using internal notes in triggers. Currently, these updates appear under the assigned agent’s name, eve...

      Posted Apr 04, 2025 · Mai Lena

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      Please let me see the last time a macro was used.

      Feature Request Summary:

      I should be able to see a date of the last time a macro was used an...

      Posted May 16, 2022 · CJ Johnson

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      la verificación en dos pasos (2SV)
      Answered
      Es realmente un atraso para nuestros agentes, cada vez que van a ingresar les pide dicho código, no como lo dice el artí...

      Posted Apr 03, 2025 · Jenny Ureña

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      When you clone an inactive automation, the new automation is active by default. This is counterintuitive and dangerous.
      The new automation should be created as inactive. If not then at least there should be a pop-up warning you that your ne...

      Posted Mar 31, 2025 · ToursByLocals Support

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