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Zendesk EAP - Approvals

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To sign up for Approvals EAP please complete thi...

Posted Jan 15, 2025 · Rahul Narsinghani

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How to add feedback?

There are two ways to leave your feedback in this user forum:
  • Create a new post

Posted Feb 06, 2025 · Rahul Narsinghani

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We a...

Posted Jan 16, 2025 · Rahul Narsinghani

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Allowing tickets to be updated via triggers based on approvals. For example a ticket being placed on hold and re-opening...

Posted Apr 08, 2025 · Dan

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It would be great if this feature when activated would automatically create an “Approval Status” drop-down field inside ...

Posted Mar 26, 2025 · Juan Ng

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Hi, is there any way to create a Macro, to start a Approver Session with Template instead ofalways search manually for n...

Posted Mar 06, 2025 · Tobias Hermanns

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Approval requests in the end-user view currently include all ticket form fields, regardless of form conditions. They als...

Posted Mar 11, 2025 · Samantha Ramirez

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We appreciate the opportunity to provide feedback on your Approvals EAP. This functionality is a critical additio...

Posted Mar 21, 2025 · Becky Smith

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Hi, Can these limitations be addressed in the roadmap soon?
  • Approvals can be assigned to just one person for no...

Posted Mar 18, 2025 · Riah Lao

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Some feedback after early trials. Overall, I love the idea, but there's some key areas that need polish before this is s...

Posted Mar 17, 2025 · Dan Ross

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