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Maurice Asuncion's Avatar

Maurice Asuncion

Joined Apr 15, 2021

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Last activity Sep 28, 2022

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ACTIVITY OVERVIEW

Latest activity by Maurice Asuncion

Maurice Asuncion commented,

CommentAdditional ticket channels

do you know how I can customize my tabs to show the ticket subject instead of requester?

View comment · Posted Sep 28, 2022 · Maurice Asuncion

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Maurice Asuncion commented,

CommentUsing legacy AI agent functionality

Thank you @... for your feedback. When is going to be available? Having full control of the entire flow? Also, during our pilot, a lot of our users have noticed that they are unable to attach files. It is quite inconvenient for users to send the files separately via email, any plans to improve this? Or is there a setting to enable file attachment? 

Thank you for the quick revert. 

View comment · Posted May 10, 2021 · Maurice Asuncion

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Maurice Asuncion commented,

CommentUsing legacy AI agent functionality

This flow builder and answer bot is more time consuming than helpful. You are unable to modify when "Talk to a human" will be needed. Unable to edit when to ask for information if user needs to be transferred to a live rep, it's asking the user to rate the chat even if you have disabled it from live chat settings (there's no way for you to disable bot from asking for a rating). How soon can you get this altogether? Don't call it flow-builder if it doesn't allow you to modify the flow from end to end!

View comment · Posted May 09, 2021 · Maurice Asuncion

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Maurice Asuncion commented,

CommentMigrating to messaging

So is it not possible in Zendesk Workspace suite to route certain skills for specific agents? As chat routing is disabled for messaging? What are our alternatives?

View comment · Posted Apr 19, 2021 · Maurice Asuncion

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