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Hannes Merisaari's Avatar

Hannes Merisaari

Joined May 13, 2021

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Last activity Jul 16, 2024

Chief Customer Officer at Lyyti for More Meaningful Events

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ACTIVITY OVERVIEW

Latest activity by Hannes Merisaari

Hannes Merisaari commented,

CommentRouting

Howdy! The link in the article about "creating a plan for your routing configurations" (https://support.zendesk.com/hc/en-us/articles/5866960505754#topic_frn_1vc_yxb ) may be incorrect as I assume it's not meant to have limited access?

View comment · Posted Aug 02, 2023 · Hannes Merisaari

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Hannes Merisaari commented,

Community comment Feedback - Ticketing system (Support)

Agree in many ways with the original writer.

We'd definitely like to start using the new widget, and maybe the bot as well, but we can't afford letting mixed languages to ruin our brand. That's the first thing to look when deciding should you trust the site or not. The trust is everything. The dynamic contents would resolve the whole case from our point of view.

The other feature useful for some, but causing negative experience in our case is that it's mandatory to add a questions about visitor details. We use the widget only in closed environment where we already know all these details, so it would be totally obsolete and ridiculous to ask them, but now they we would be forced to do that. So can't use this at all yet.

View comment · Posted Nov 23, 2022 · Hannes Merisaari

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Hannes Merisaari commented,

Community comment Feedback - Reporting and analytics (Explore)

This community never fails in this sense. I have the exactly the same question, so it was clear that someone had asked already. Following closely with high interest.

View comment · Posted Apr 04, 2022 · Hannes Merisaari

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Hannes Merisaari commented,

Community comment Feedback - Admin Center

This would be awesome feature for us as well. In our case practically everyone in the company are light agents, because we often need their internal contributions or we just want to provide them a read access to the ticket contents. However from the Support administration point of view, they are not agents at all but only viewers. For us "an agent" means only a paid seat.

View comment · Posted Jan 13, 2022 · Hannes Merisaari

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