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Dave Tomlinson

Joined Oct 16, 2021

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Last activity Oct 16, 2021

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Latest activity by Dave Tomlinson

Dave Tomlinson commented,

Community comment Feedback - Ticketing system (Support)

This is a definite issue since CSAT ratings are often used when evaluating how an Agent is performing.  Other case tracking I've used di allow Admins to adjust ratings in situations where the customer miss-clicked.   Zendesk should have some sort of avenue for Admins to take with this.

View comment · Posted Sep 17, 2021 · Dave Tomlinson

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