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Longboard
Joined Jul 11, 2022
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Last activity Oct 25, 2022
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Longboard commented,
CJ - would you mind sharing some notes on the SMTP headers used to accomplish this?
View comment · Posted Oct 25, 2022 · Longboard
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Longboard commented,
Quoting from the article above, "If one of these lines uses a static message-ID or email address", where "these" refers to the In-Reply-To and References headers.
View comment · Posted Jul 12, 2022 · Longboard
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Longboard commented,
It also mentions using the References header. If the References header has a value such as support+id1234@domain.tld, does Zendesk honour that as a link to the original ticket of 1234 for comment? Or does it only use the original message-id and only in the In-Reply-To header?
View comment · Posted Jul 12, 2022 · Longboard
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Longboard commented,
Is there any way to have an email reply processed by Zendesk as a comment on an existing ticket, without the original message-id in the In-Reply-To header?
We tried adding the ticket email address to the "References" header, but that just resulted in the message being flagged with the error "Permission denied due to unauthenticated email update".
View comment · Posted Jul 11, 2022 · Longboard
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