richestsoft dev
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Last activity
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Activity overview
Latest activity by richestsoft dev-
richestsoft dev created a post,
How do make Form field readonly in zendesk?
AnsweredIn my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.is that possible?
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richestsoft dev commented,
Thank you so much for the response.Is that also possible, can we redirect to some URL after form submission?
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richestsoft dev created a post,
How do we can modify "subject" based on custom filed value (enter by user ) in new request form
AnsweredHi Everyone. In my request form, I have custom field orderno. I want to concatenate the orderno with subject (that will be Ticket's Title).Currently I have hide the subject field with jquery scrip...
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richestsoft dev commented,
Update the following worked for me. if (client) { client.on('ticket.requester.name.changed', function(e) { console.log("name is :", e) }); }
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richestsoft dev commented,
I am sharing my script what i am trying to do. Its a server side app developed in nextJs const [requesterName, setRequesterName] = useState(null); const getRequester = async (client) => { con...
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richestsoft dev commented,
Thank you for you response.This is not working for me when I change requester name.
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richestsoft dev created a post,
Zendesk - How to detect if I Change (before submit) Requester Name in opnened Tickets.
AnsweredHi everyone,I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket.My next task is to update the Requester name in Zendesk App ( server s...
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richestsoft dev created a post,
Zendesk - How do we can read data from currently opened tickets in server side app?
AnsweredI have an app which is server side. my task is to read and display data from on currently opened tickets in my server side app.is it possible? or what can be best solution for doing this?Thanks