richestsoft dev

In my form field, When new ticket is getting created I want to make a field readable only for agents. Once ticket is created it can be edited by agent.

is that possible?

Thank you so much for the response.
Is that also possible, can we redirect to some URL after form submission?

Hi Everyone. 
In my request form, I have custom field orderno. 

I want to concatenate the orderno with subject (that will be Ticket's Title).
Currently I have hide the subject field with jquery script and set some default value.

 $('.form-field.string.required.request_subject').hide(); // Hide subject 
 $('#request_subject').val('Insurance new request no:'); // Autofill subject 

What I want to achieve is when user submit the request form the order no which is enter by user should be included in subject.

e.g.

orderno= 12124

subject should be like "Insurance new request no:12124"

Is this possible ? or what can be best alternate for this

Update

the following worked for me.

if (client) {
    client.on('ticket.requester.name.changed', function(e) {
        console.log("name is :", e)
    });
} 

I am sharing my script what i am trying to do.

Its a server side app developed in nextJs

const [requesterName, setRequesterName] = useState(null);

const getRequester = async (client) => {
     const requester = await client.get("ticket.requester");
     const _requesterName = requester['ticket.requester'].name;
     console.log(_requesterName);
     setRequesterName(_requesterName)
};

var client = ZAFClient.init();
getRequester(client);

in the html section

<p>{requesterName}</p>

Thank you for you response.
This is not working for me when I change requester name.

Hi everyone,

I have a server side app, which display customer info such as name, id, email etc based on currently opened ticket.
My next task is to update the Requester name in Zendesk App ( server side app ) if i made changes in Ticket Requester before submit.

is that possible?

I have an app which is server side. my task is to read and display data from on currently opened tickets in my server side app.

is it possible? or what can be best solution for doing this?
Thanks