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Dinesh Local

Joined Mar 31, 2023

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Last activity Mar 14, 2025

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Latest activity by Dinesh Local

Dinesh Local commented,

Community comment Developer - Zendesk APIs

I am having issues with api call https://subdomain.zendesk.com/api/v2/oauth/tokens?client_id={client_id} only for one of client id which is only 4 digit long, it returns the empty response, however  if i make call https://{subdomain}.zendesk.com/api/v2/oauth/tokens i see the response having client id,  which i pass into first call, any reason why would it do, also since there multiple client_ids I see in the https://{subdomain}.zendesk.com/api/v2/oauth/tokens response. for others it returns correct response only the one with 4 digits is having issue

 

 

View comment · Edited Mar 14, 2025 · Dinesh Local

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Dinesh Local commented,

Community comment Developer - Zendesk APIs

then I see the authorization page is coming up fine.

View comment · Posted Oct 10, 2024 · Dinesh Local

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Dinesh Local commented,

Community comment Developer - Zendesk APIs

Yes, we redirect user t authorization page, however that page does not come up, unless all the previously generated tokens are not revoked, that puzzles me whey there are multiple tokens for the same user and same client id. So i had to retrive all the existing token and revoke them one afrer another, is this expected behavior for one user ot have multiple token.

Please let me know.

View comment · Posted Oct 10, 2024 · Dinesh Local

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Dinesh Local commented,

Community comment Developer - Zendesk APIs

I revoked the latest token,  and when i try to regenerate new token, the screen that should ask user to confirm the access, does not come up. 
It is creating issue for us, if we want to add more scope as part of the new token, it is not alllowing that. Unless all the tokens for the users are deleted , is there any api call to delele all tokens for the user

 

View comment · Posted Oct 08, 2024 · Dinesh Local

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Dinesh Local created a post,

Post Developer - Zendesk APIs

What should be payload in the API call DELETE /api/v2/oauth/tokens/current.json

Posted Oct 04, 2024 · Dinesh Local

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Dinesh Local created a post,

Post Developer - Zendesk APIs

I am working on integraiton app which creates the custom record type in Zendesk for its users , however the API is failing, i have tested for other domains, it worked fine, but failing for others. Any reason, is there any particular permission needed for it 

Posted Sep 27, 2023 · Dinesh Local

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Dinesh Local commented,

Community comment Developer - Zendesk APIs

on the same note, i revoked the token however when i signed in again on webpage of an app which takes me to the zendesk sign in page, but this time it did not bring up the page asking me to authorize to access zendesk. 

This is a bug, after revoking token, it is not asking me to authorize

Dinesh

View comment · Posted Aug 18, 2023 · Dinesh Local

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Dinesh Local created a post,

Post Developer - Zendesk APIs

Currently i am searching tickets using the search API by passing the query parameter as type: ticket requester:phonenumber, so i get lots of tickets which belong to the end user having phone number same as passed into query. It slows down the response for front end, is there i can pass parameter limit to limit the size of response, i tried with page[size] parameter, i get this repsonse

{
"error":{
"title":"Invalid attribute",
"message":"You passed an invalid value for the page attribute. Invalid parameter: page must be an integer from api/v2/search/index"
}
}

Posted Jul 30, 2023 · Dinesh Local

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Dinesh Local commented,

Community comment Developer - Zendesk APIs

where is extension saved in the user profile ? as part of the phone number in the format as you mentioned

 

View comment · Posted Jun 28, 2023 · Dinesh Local

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Dinesh Local created a post,

Post Developer - Zendesk APIs

We have use case where company has one direct line and multiple extension, each extension represent different user, how can i search user with extension number ?

Posted Jun 26, 2023 · Dinesh Local

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