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Agathe Schuster's Avatar

Agathe Schuster

Joined Oct 10, 2024

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Last activity Oct 10, 2024

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Agathe Schuster commented,

CommentTeam members and groups

Hi all, is it possible to trigger the usage of an alias for answers to a certain customer account type BUT use the agents real name for answers to a different account type? 

eg.
- ticket request from user identified to account type a: use agents alias in answers
- ticket request from user identified to account type b: use agents real name in answers

thanks a lot for an answer
aggi

View comment · Posted Oct 10, 2024 · Agathe Schuster

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