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Announcing WFM bulk user management
Edited May 12, 2025
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Release notes through 2025-05-09
Announcing updates to the API pages in Admin Center (Coming soon)
Announcing consistent terminology across AI agents
Edited May 07, 2025
Release notes through 2025-5-2
Edited May 05, 2025
What's new in Zendesk: May 2025
Edited May 01, 2025
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