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Sachin Kotekar's Avatar

Sachin Kotekar

Incorporación 16 abr 2021

·

Última actividad 13 ene 2023

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Actividad total

36

Votos

16

Suscripciones

12

RESUMEN DE LA ACTIVIDAD

Última actividad de Sachin Kotekar

Sachin Kotekar hizo un comentario,

ComentarioSetting up Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Ver comentario · Publicado 12 ene 2023 · Sachin Kotekar

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6

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Sachin Kotekar hizo un comentario,

ComentarioTicket basics

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Ver comentario · Publicado 11 ene 2023 · Sachin Kotekar

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2

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0

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Sachin Kotekar hizo un comentario,

ComentarioAdditional ticket channels

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

Ver comentario · Publicado 16 nov 2022 · Sachin Kotekar

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2

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Sachin Kotekar hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Is there any update on this? When will we expect this feature to be released?

Ver comentario · Publicado 02 nov 2022 · Sachin Kotekar

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3

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Sachin Kotekar hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I second that - is there an ETA on this?

Ver comentario · Publicado 02 nov 2022 · Sachin Kotekar

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Sachin Kotekar hizo un comentario,

Comentario de la comunidad Feedback - Voice (Talk)

I second that. The both suggestions are great and we must have them as soon as possible.

Ver comentario · Publicado 19 sept 2022 · Sachin Kotekar

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Sachin Kotekar hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

Ver comentario · Publicado 10 abr 2020 · Sachin Kotekar

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3

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Sachin Kotekar hizo un comentario,

Comentario de la comunidad Feedback - Ticketing system (Support)

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

Ver comentario · Publicado 25 ene 2018 · Sachin Kotekar

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