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Sachin Kotekar

Adhésion le 16 avr. 2021

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Dernière activité le 13 janv. 2023

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APERÇU DES ACTIVITÉS

Dernière activité effectuée par Sachin Kotekar

Sachin Kotekar a ajouté un commentaire,

CommentaireSetting up Agent Workspace

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Afficher le commentaire · Publication le 12 janv. 2023 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

CommentaireTicket basics

Do we have an update on when our agents can see browser/device information (User Info) when a user initiates a live chat? When this will be available in the Agent Workspace? In our business those details are really useful to help customers in resolving their issue. Please advise.

Afficher le commentaire · Publication le 11 janv. 2023 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

CommentaireAdditional ticket channels

Admins should be able to see the custom agent statuses in the Talk Dashboard and change the status, if required. It would be great to have this ability as soon as possible. Please advise.

Afficher le commentaire · Publication le 16 nov. 2022 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

Is there any update on this? When will we expect this feature to be released?

Afficher le commentaire · Publication le 02 nov. 2022 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I second that - is there an ETA on this?

Afficher le commentaire · Publication le 02 nov. 2022 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

Commentaire de la communauté Feedback - Voice (Talk)

I second that. The both suggestions are great and we must have them as soon as possible.

Afficher le commentaire · Publication le 19 sept. 2022 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

Commentaire de la communauté Feedback - Chat and Messaging (Chat)

I agree with Isac, is there any update on this feature? It has been three years since this was brought up to your attention.

Afficher le commentaire · Publication le 10 avr. 2020 · Sachin Kotekar

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Sachin Kotekar a ajouté un commentaire,

Commentaire de la communauté Feedback - Ticketing system (Support)

Do you guys have an ETA? We really need this feature (ability to merge organizations) as soon as possible. Please advise.

Afficher le commentaire · Publication le 25 janv. 2018 · Sachin Kotekar

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