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Grace Skaggs

Incorporación 20 sept 2022

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Última actividad 24 sept 2024

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21

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9

RESUMEN DE LA ACTIVIDAD

Última actividad de Grace Skaggs

Grace Skaggs hizo un comentario,

ComentarioTicket management

I don't have a deleted view.  How can I find deleted tickets without a deleted view?

Ver comentario · Publicado 24 sept 2024 · Grace Skaggs

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Grace Skaggs hizo un comentario,

ComentarioGeneral questions about live chat

The Admin Center link appears to be broken.  It goes to this URL: https://support.zendesk.com/hc/en-us/articles/4408839227290#topic_hfg_dyz_1hb 

Ver comentario · Publicado 11 sept 2023 · Grace Skaggs

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Grace Skaggs creó una publicación,

Publicación Feedback - Ticketing system (Support)

It would be very helpful to display another field of our choosing here. In my case, a Brand field for our users that may be clients of multiple brands to expedite the ticket viewing process would be extremely useful.

Publicado 19 may 2023 · Grace Skaggs

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Grace Skaggs hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Echoing sentiment from the closed thread as this is also a use-case for us: This feature is really, really important for us to have. Right now, if an agent accidentally leaves themselves online and leaves the room, we have no ability to turn off our chat, because if any agent is set to online, our chat is online. We need to be able to turn chat on and off during the day. We cannot set hours because our schedule changes daily, and agents shift from being online to invisible depending on the availability of other agents who are in and out of meetings.

Ver comentario · Publicado 09 dic 2022 · Grace Skaggs

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Grace Skaggs hizo un comentario,

Comentario de la comunidad Feedback - Chat and Messaging (Chat)

Agreed that this is needed. If I have a team member who forgot to go offline in chat before leaving work, I have no way to change it on my end, and I have to contact them outside of their working hours to ask them to go offline.

Ver comentario · Publicado 09 dic 2022 · Grace Skaggs

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