Gestion de l’accès à l’API Zendesk

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Anton de Young

Modification le 19 mars 2025

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      Sid Bhambhani

      I know this is an older thread, but just wanted to share with the community in case anyone's still looking for a solution to restricting the API permissions - https://www.unevu.com/ provides a good solution for this by means of defining rules for which endpoints can be access, and even which fields should be available on a particular endpoint. 

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      Alejandro Sánchez

      Hola, 

      No me aparece la opción de API pese a tener la suscripción Team en Aplicaciones e integraciones. 

      Me aparecen solo Integraciones (logs e integraciones) y Conexiones (Conexiones y Clientes OAuth).

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      Audrey Ann Cipriano

      Hi Charles Eljay Cruz welcome to our Community!

      You and your team may follow our guide here :) 

      Making requests to API 
      List Tickets 

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      Charles Eljay Cruz

      Hello. Our Information Security team plan to enable the Zendesk API to integrate external application. How can we accomplish this? Thank you!

       

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      SUbodh Singh

      Hi Team,

      I'm integrating Zendesk in my tool/application where we need the OAuth 2.0 process for authorization, I have gone through the official documentation of API reference for the same, but facing an issue.

      Issue:

      I have created an account on Zendesk and created the Oauth Client APP. when we are authorized with the same account it works fine. when we authorize another Zendesk account then it's not working getting an error (Invalid Authorization Request No such client) 

       

      here is URL for the reference:

      https://{subdomain}.zendesk.com/oauth/authorizations/new?response_type=code&redirect_uri=http://localhost:49417/listen/zendesk&client_id=Cloudsocial_zendesk&scope=read+write

      If possible, let's us help to connect with developers for a quick call.

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      Jed Hollander

      Ivan Miquiabas thank you for confirming.

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      Ivan Miquiabas

      Hi Jed, 
       
      Thanks for reaching out! 
       
      While we do know that having access to API can only be by an administrator as per this article you can actually restrict them on Explore access via the Custom roles, so that even though users has access to API, you still do have control on accessing certain reports in your Zendesk account.
       
       
      Hope that helps! 

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      Jed Hollander

      Was this ever answered? 

      I Agree would be good to know Api token with restricted acesss

      I want to give someone API Access to work on an integration but I do not want them to have access to reporting. Is this possible?

       

      Thanks.

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      Joyce

      Hello Rahul,
       
      Generating an API token can be done within Apps and integrations > APIs > Zendesk API in the Admin Center. Only the OAuth access tokens can be created via API. You check this article for more information: Creating and using OAuth access tokens with the API

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      rahul siddu

      hi,
      is it possible to generate a new api - token through API, using zendesk access token?

       

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