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There is a way to obtain which agent made the first assignment

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David Berumen

Data ultimo post: 28 ott 2021

There is a way to obtain which agent made the first assignment

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    Eric Nelson

    Zendesk Developer Advocacy

    Hey there,

    This can be accomplished by using the Ticket activities endpoint. Using this you can list the activities and then find the first person assigned to the ticket. 

    Hope this helps,

     

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