Export Trigger List
Zendesk Luminary
Data ultimo post: 14 giu 2022
Hello,
We are doing an exercise in removing and consolidating triggers. We have 315 triggers, and may be able to get them down to just over 200. However, there is no easy way to get the list of triggers we actually have, so this has become a slower process than anticipated.
I would like to see a way to export the list of triggers that are currently active that does not require creating an API. I would like to be able to export a csv file that includes trigger name, category, description and last 7 days of activity. Bonus points if we can chose our own time frame of activity (7 days/14 days/30 days and/or choose date(s)). Extra bonus points if we can also choose active and/or deactivated triggers.
Thanks.
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18 commenti
Ulises
1900360390924, thanks for the great tip!
I just wanted to add that if you have more than one page of triggers, you can add “?page=2” to the link to view the rest of the macros:
- https://{your domain}.zendesk.com/api/v2/triggers.json?page=2
- https://{your domain}.zendesk.com/api/v2/triggers.json?page=3
- https://{your domain}.zendesk.com/api/v2/triggers.json?page=4
- https://{your domain}.zendesk.com/api/v2/triggers.json?page=5
and so on…
Also, if you need a list of your account automations, you can use the same link and replace “triggers” with "automations":
- https://{your domain}.zendesk.com/api/v2/automations.json
- https://{your domain}.zendesk.com/api/v2/automations.json?page=2
- https://{your domain}.zendesk.com/api/v2/automations.json?page=3
and so on…
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Carmen Matesanz
Creo que es una carencia importante en el producto, que no sea posible exportar los disparadores y automatizaciones. En la vida de cualquier centro de soporte es necesario realizar la actualización y revisar uno a uno, es inviable.
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Shawna James
Hey everyone, thank you for taking the time to provide us with this product feedback. We apologize for the delay on our end in providing you with a response to the feature request.
I work in managing our customer product feedback forums and have been in communication with the product team that owns this area. They noted the following: this is a great feature request and I have added it to the backlog for future consideration. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community.
If you are interested in learning more about this and other features being built please make sure to check out and follow our Community events, What’s New Community Topic, and Zendesk Updates. Again, we apologize for our delay and appreciate you being a valuable Zendesk Community member.
Thank you again for your feedback and for being a valuable customer with Zendesk.
1
Afton Rupert
+1
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mfg
OP indicated against using API, but for anyone in a bind,
You can use this link in your browser to get the list (you need to be logged in):
https://{subdomain}.zendesk.com/api/v2/triggers.json
Then paste the results into an online JSON-to-CSV converter like:
https://www.convertcsv.com/json-to-csv.htm
3
Patricia-c Palmer-C
Please add this export functionality - thanks!
0
Jennifer Zecchin
This would help us
0
Lino Carbonell
That would be a logical and great feature to have.
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Anne-Sophie Mullier
+1!
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Alexander King - TechOps Manager
Plus one to this request, much needed today revising our Chat Triggers due to conflicts made by previously work completed. Exporting Triggers would be a god send for this situation.
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