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Dana Harrison

Data ingresso 07 giu 2024

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Ultima attività 05 ago 2024

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Post Q&A - Talk and text

We are setting up Zendesk Talk as part of a Support suite. We'd like customers to be able to make appointments with us and may use the Setmore integration for this. This would allow customers to make appointments via website and chat, but not by phone…we'd like customers to have the option of calling to make an appointment (and have the call handled by auto-attendant, not a live person). My understanding is that Talk does not support this either.

 

I'm wondering if anyone has integrated with another service to add this feature??

Data ultimo post: 05 ago 2024 · Dana Harrison

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Dana Harrison ha commentato,

CommentoGetting started with Talk

I am working to understanding at what point ZenDesk Talk would not be sufficient and a third-party telephony service (e.g., Genesys, RingCentral) would be best. Is there any guidance available on this?

 

Visualizza commento · Data ultimo post: 07 giu 2024 · Dana Harrison

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