Remove an attachment from a ticket with a closed status.

Hi community! The GDPR Compliance app allows you to remove attachments without any workarounds and in bulk. You can even create automated tasks for deletion. The app has many more features besides attachment deletion, so you get more for the lower price. You can also delete tickets in bulk, anonymize, or retrieve personal information.

1263213546309 It returns "400 bad request" from my end. Below is the API request I run but return error. Note: Some information is redacted for privacy.

curl --location --request PUT 'https://xxx.zendesk.com/api/v2/comment_redactions/xxx' \
--header 'Accept: application/json' \
--header 'Authorization: Basic [token]' \
--header 'Content-Type: application/json' \
--header 'Cookie: __cfruid=xxx; _zendesk_cookie=xxx \
--data '{"ticket_id":xxx,"external_attachment_urls":["https://xxx.zendesk.com/attachments/token/xxx/?name=xxx.jpg"]}'

Do you have any insight on this ?

1263169426730 you should be able to remove attachments from the merging comments too. I've just tested the Auto-Remove App for this and it worked. The app is using the same endpoint

1263213546309 With your suggested endpoint, I can delete the attachments from closed tickets, however unable to delete attachments from specific merging comment. Could you help me with this issue ?

Hello!

This request has been logged and we will soon be in more discovery around this. Thanks!

That is correct, Søren. We used this endpoint to build the app.

Thank you very much Sorin. I guess that is how the app is built. Thank you for providing the transparency.

You can use the Redact Ticket Comment endpoint to remove/redact attachments from closed or archived tickets using the API. This will also reduce your file storage usage.

Alternatively, for a simpler solution, you can use the the Auto-Remove Attachments app to automatically and consistently delete attachments in closed tickets.