모바일 채널의 메시징 작업하기

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Aimee Spanier

Zendesk Documentation Team

2025년 3월 19일에 편집됨

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      Gary Beichler

      Updates to Android notification steps because of Google Firebase changes.

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      Andrea Houg

      We are migrating our mobile app to the new Messaging SDK.

      Is there a way to automatically request the user’s contact information, like the pre-chat form in the old SDK?
      Also, is there a way to add freeform information, like we used to do with `Chat.instance.profileProvider.setNote()` and `Chat.INSTANCE.providers().profileProvider().setVisitorNote()`?

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      Dane

      Hi Lillian,

      As it turns out the actual back button is not yet supported in Flow Builder. You can engage on similar requests. Conversations with a high level of engagement ultimately get flagged for product managers to review when they go through roadmap planning.

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      Lillian Chuang

      Hi Zendesk team,

      I would like to know how my team can add "back" button to messaging. Based on above comment, it seems that some people have while some people don't? Thank you.

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      Feby

      Hi, can we install 2 different bot in 1 android apk?
      for example: on the home screen I will show bot1, then if the user click on the payment section it will show bot2.

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      Promise Ochornma

      On the android sdk, when talk to a human is clicked, it does connect the user to a human support representative.


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      Xinran Wang

      1902371352044 Were you able to get zendesk messaging push notifications working? Having the same problems right now as your last message and at this point, not sure if it's a me problem or a Zendesk problem

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      Dheeraj Giroti

      Hi , Facing Few issue with Mobile Messaging , trying to contact the customer support , but no resolution till now even no ETA for same has been provided.

      Issues - 1. Bot responses being added on top of your first reply and not giving the option to continue - Android 11 Samsung

      2. Crash For Android 12 via selecting image from Camera from Zendesk AttachmentActivity

      Logs

      Caused by java.lang.IllegalArgumentException
      Couldn't find meta-data for provider with authority com.zendesk.native_messaging.fileprovider
      androidx.core.content.FileProvider.parsePathStrategy (FileProvider.java:662)

      androidx.core.content.FileProvider.getUriForFile (FileProvider.java:441)
      zendesk.messaging.android.internal.conversationscreen.attachments.AttachmentActivity.startCamera (AttachmentActivity.kt:220) 

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      Nelson Rivera

      1902371352044 I'm having the same notifications issue on my production chat environment. There's a thread about it here: https://support.zendesk.com/hc/en-us/community/posts/4420341629850-New-Apple-Intermediate-certificate-for-Push-Notifications?page=1#community_comment_4422847761178

      Hopefully if more people complain they look into it faster, but you never know with Zendesk and their poor technical support.

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      Whatdoesthemolesay Ohaio

      Eric Nelson

      How can we track dismissal of zendesk ui view?

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