Zendesk QA에서 대화 필터 유형 이해하기

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Sara Costa

Zendesk Documentation Team

2025년 5월 02일에 편집됨

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      Heather Rommel

      6781203577114  Organizations are a core feature in Zendesk support. We can't find it in the filters. Can you try finding “organizations” on any Zendesk QA and provide a screenshot where we can get the organization from? A Zendesk ticket is attributed to a requester who is attributed to an organization, which should be included in Zendesk QA but for some reason, only custom fields and non-custom things like Forms, Group, etc are available for filters. (and ticket info panel for that matter)

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      Matt Marontate

      1265041882370 sorry for delay. But I can help with a couple of these. 

      How do we Filter by QA Group? I see the option to filter by the Zendesk assigned group, but we'd like to use the QA groups instead or in addition.
      This is found under Participants → Reviewee. When you pull up the dropdown, you'll see the groups. 

      We have some Organizations we want to watch as special filters. How do I filter by Organization?  It doesn't appear in any of the options as far as I can tell. Am I missing something?
      This would depend on where that meta is assigned in Suite. It might be under Held Desk Tag, or it might be found under “help desk” which is at the bottom of the filters with the + icon. 

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      Heather Rommel

      We have some Organizations we want to watch as special filters. How do I filter by Organization?  It doesn't appear in any of the options as far as I can tell. Am I missing something?

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      Jahn

      +1 to the question from Juan Pira, I tried using comma and space as separator but does not work. 

      What's going to be the separator for the operator “contains” under Conversation Description condition? 

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      Heather Rommel

      How do we Filter by QA Group? I see the option to filter by the Zendesk assigned group, but we'd like to use the QA groups instead or in addition.

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      Orkan Cetin

      Gibt es eine Möglichkeit, eine “Ticket weist mindestens eine der folgenden Spotlights auf”-Funktion? Oder ist es tatsächlich so, dass wenn ich alle Spotlights wähle ich auch nur Tickets bekomme, die all diese Spotlights aufweisen?

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      Juan pira

      Hi team! While using the filters that allow "contains" how should we separate wording, by commas or just spaces?

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