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Nicholas Bromley

가입한 날짜: 2022년 5월 12일

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마지막 활동: 2023년 10월 03일

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님의 최근 활동 Nicholas Bromley

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댓글Ticket customization

Your team needs to fix an issue with date fields in the Essentials card. All dates are off by one day for any agents west of GMT timezone. This is a serious concern when we use the Essentials card to quickly validate date of birth when a customer calls in.

댓글 보기 · 2023년 10월 03일에 편집됨 · Nicholas Bromley

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댓글Ticket customization

Also, It would also be great to add some sort of word wrapping to the field labels within the Essentials card. A lot of our field labels are cut off because they are over 11 characters long. We can ask users to drag and expand the sidebar, but i'd prefer them not having to do that.

댓글 보기 · 2023년 7월 06일에 게시됨 · Nicholas Bromley

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댓글Ticket customization

We use the mutli-line field to create clickable links with end-user profiles. Is it possible to also multi-line field links clickable from the essentials card?

댓글 보기 · 2023년 7월 05일에 게시됨 · Nicholas Bromley

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게시물 Feedback - Voice (Talk)

Currently to update the Brand association of an external number, we need to delete the number, change our default Brand, configure the external number again, and change back our Brand: https://support.zendesk.com/hc/en-us/articles/4408835276314-How-to-change-the-external-number-for-one-of-my-brands-

This is a very difficult and unsustainable workaround. It would make better sense to just add a Brand value option to the external number object within the admin portal, like you do with standard lines.

2022년 12월 30일에 게시됨 · Nicholas Bromley

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댓글Setting up Talk

It would be nice to have a way to delegate agent or group access to certain external numbers. Is there a plan to add this in the future?

댓글 보기 · 2022년 6월 23일에 게시됨 · Nicholas Bromley

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