Visualização e noções básicas de metas de SLA

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2 Comentários

  • Vitória

    Hello team! Does zendesk have any screen for the customer who contact us to track the SLA of an order? Or is this tracking only for agent?Thank you!

  • Brett Bowser
    Zendesk Community Manager
    Hey Vitória,
    I'm afraid there's no way to display an SLA for a customer at this time. It may be worth taking a look at our App Marketplace to see if there's a 3rd party integration available to accomplish what you're looking for.
    I hope this helps!

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