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Q&A - Tickets and email

Ask your questions, engage in discussion, and find solutions related to email, forms, fields, tags, and ticket statuses.


Hi there,    I have a challenge out there for anyone who is savvy with Webhooks and Liquid Markup. We'd like to have a w...

Publicado 12 de fev. de 2025 · Herbert, Rich

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I am not able to copy a bill from prior month to current month, make changes and save the changes

Publicado 05 de fev. de 2025 · joyce baxley

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Currently doing flow charts to re-do all of our company forms for Zendesk. One form is for product support.   In some ca...

Publicado 06 de fev. de 2025 · Zach Gilbert

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Hi everyone, Not sure if this is the right place to share this "bug" or if it has already been shared, but I couldn't f...

Publicado 06 de mar. de 2024 · Daniel Silva

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Hello, When I create a public reply to a new ticket in Zendesk Support, an 11-character alphanumeric text string, with ...

Publicado 23 de mar. de 2023 · Kevin Zhou

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Dear Zendesk Product Team,   We would like to share our suggestions for enhancing the customizable Dashboard for Agents....

Publicado 17 de out. de 2024 · Zhansaya Adyrbek

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Our instance is setup to receive support requests from account managers about issues their customers are having. So, mul...

Publicado 12 de ago. de 2022 · Emily Angel

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Hi All.  I am having some trouble excluding an email address from receiving an auto-responder email. I have included so...

Publicado 03 de mar. de 2022 · Haley W.

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Hello everyone, I'm new on Zendesk and I want to "format" the description shown to end users. This is what I have : ...

Publicado 09 de out. de 2020 · Loic Bouvet

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Currently, if someone sends a support request to our email address, anyone they've cc'd on the request automatically rec...

Publicado 04 de out. de 2023 · Amanda Hickman

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