关闭计算机是否会将 Talk 状态设置为离线?



已于 2025年1月21日 编辑


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Hi 1900363458764 apologies for the confusion here! In our documentation: About Unified Agent status, the following scenarios will set the agent status to offline: 

- An agent closes the Agent Workspace without signing out (by shutting down their computer, closing their browser window, or putting their computer in sleep mode)

- An agent’s connection is lost due to a network outage

- An agent is idle for longer than the idle status threshold defined by admins

 

Hope this helps!

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When using unified agent status, I see that when an agent shuts down their computer, they do automatically turn to be offline. 

I made sure my “idle time” is set to be off. 

 

Is there something I'm missing in my configuration in order to make sure my status is being kept and not bouncing back to “offline” automatically? 

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