问题
我下班后关了电脑,但第二天打开 Zendesk 时仍有未接来电。关闭计算机是否会自动将 Talk 状态设置为离线?
回答
- 如果 全方位渠道路由 未启用,并且专员关闭了计算机,则其在 Talk 中的状态不会自动更改为离线。他们需要手动设置状态。
- 如果已启用全方位渠道路由,然后 专员关闭了浏览器,则其状态将在几分钟后更改为离线。
注意:全方位渠道路由 是 12 月 11 日或之后创建的所有Zendesk Suite新客户和试用客户的默认路由体验。
有关更多信息,请参阅以下文章:Zendesk Talk的最佳实践。
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2 条评论
Audrey Ann Cipriano
Hi 1900363458764 apologies for the confusion here! In our documentation: About Unified Agent status, the following scenarios will set the agent status to offline:
- An agent closes the Agent Workspace without signing out (by shutting down their computer, closing their browser window, or putting their computer in sleep mode)
- An agent’s connection is lost due to a network outage
- An agent is idle for longer than the idle status threshold defined by admins
Hope this helps!
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Ronen Tamari
When using unified agent status, I see that when an agent shuts down their computer, they do automatically turn to be offline.
I made sure my “idle time” is set to be off.
Is there something I'm missing in my configuration in order to make sure my status is being kept and not bouncing back to “offline” automatically?
0
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