Feature Request: HTML or Rich Text Editor for Signatures

Is there any update from Zendesk if this will be a native feature or not?

+1. The Brand Signature feature is fantastic but lacks some very important features. The ability to customise these with HTML would be extremely empowering.

+1 here! We want to change the color and font of the signatures which is not possible with Markdown unless there is a way to do so...

This idea is great! Would love to see it implemented.

Hi Ivan Monev, 

You will need to do the following: 

1. Upload the signature banner somewhere on the internet, either into your own website or upload it as an asset to your Zendesk HC. 

2. Create a global signature inside Zendesk that utilises the image URL of your banner. Follow the steps here on how to set up a common agent signature.  - Adding an agent signature

Note: The agent signature in Zendesk uses Markdown to format the signature. - Formatting text with Markdown

You can also check out our article on How do I setup a Zendesk Agent Signature Template. This one contains some templates which you can copy and paste & update with your own details. :)

Hope this helps. :)

Best,

Amie

Hey,

How can we add signature banner embedded in the signature as image? The goal is the image to be seen when replying into the ticket system.

It would be great to see what is happening with this feature. I am sure all brand would, like ourselves, appreciate the ability to use HTML to have the signature of emails sent from Zendesk feel on brand with those sent from other platforms to keep brand image consistent.

It's 2022 guys... what are you doing?

Would be really useful.

Yes please! 

Desperate for this - it would give our interactions a much more personal vibe.