Remove Follower and/or CC for ticket update per trigger/automation action

Thanks 4468256134298 I've managed to get this to work well now and through some test tickets and this API call you mentioned above it works well.  It is always just the same user ID that we need to remove so answers the above questions I had.  Thanks again for your help in solving our challenge.

1903001798984 I don't think it removes the followers as well, but I haven't tested it with agents (so only tickets without followers).

You can also delete (or add) specific followers, see this documentation: https://developer.zendesk.com/documentation/ticketing/managing-tickets/creating-and-updating-tickets/#setting-followers

In case the link goes dead:

{
  "ticket": {
    "followers": [
      { "user_id": "562624", "action": "put" },
      { "user_id": "624562" },
      { "user_id": "243642", "action": "delete" },
      { "user_id": "562", "user_email": "existing-user1@example.com", "action": "delete" },
      { "user_email": "existing-user2@example.com", "action": "put" },
    ]
  }
}

4468256134298 thanks for your advice and API recommendation for CC'd users.  Does this work for followers too?  Do I need to amend the API code for a follower as opposed to CC?  I haven't tried this yet, hoping to later today.

1263213802789  7256536364954 4 years for a response or development seems consistent with other ZD development suggestions from their customers and users.  At least Zendesk is consistent even if consistently slow. 

I'm the CS world as you suggest 4 years is an eternity. We have to measure response times in hours otherwise we loose customers. 

Please Zendesk. Respond to the needs of your customers quicker. We implore you. 

Don't know if it was possible before, but I didn't got it to work before.

It's possible to delete specific email addresses (based on their user ID in Zendesk) from a ticket, with this API call (so not native in a trigger)

{
  "ticket": {
    "email_ccs": [
		{ "user_id": "21158606842258", "action": "delete" }
    ]
  }
}

This way you don't have to delete all CCs. This works in my situation.

Zendesk: 4 years. 

That's how long it took your product management to finally see the merit in this request.

In our (your) industry, that is eternity.

You get good ideas and requests from your customers daily. 

Pls. find a way to vet them all quickly.

Hi Bianca - PM for Triggers and Automations here. Thank you for providing this feedback and apologies for such a late reply! 

It sounds like there are potentially some workarounds but they don't fully solve for your use case.  

This is a great feature request and I will certainly at it to our backlog. This means that we will think about adding it as a priority later in our planning cycle. We are going to leave this post open for comment to allow others to provide their feedback and use cases, however please note as is stated in our Community Guidelines that we can not commit to prioritizing any one piece of feedback we receive in the community. 

Thanks again for your feedback and to others for helping each other out! 

I can see this being very useful. 
We often get customers sending a single email to all service providers requesting pricing or other information. 
We already mark our competitors as such using custom fields so would be great to be able to remove them (or at least alert to the presence) of them on the ticket from a customer. 

would be great to be able to setup triggers for this.

Just thinking is there a way of having the webhook add the CC's back in.  I tried it earlier but couldn't work out a way of getting it correctly formatted in the trigger to prevent an error.

Rachel Briggs did you get any further on removing just followers and not CC's 

I've tested this today and likewise it only removes followers if collaborators is included but then it removes CC's too.