YouTube videos in Zendesk Android Support SDK articles

I'm building an Android app that's using `5.2.0` version of the Zendesk's Support SDK so that users can view individual Zendesk content articles. The SDK doesn't seem to handle YouTube videos very well. My end goal is to view the video on the device in full screen.

Nothing happens after tapping on the full screen frame icon within the embedded YouTube window within the article. The SDK doesn't handle the UI well if the user taps on `Shorts` as well. Visit https://imgur.com/a/ZzRfel7 to see what I'm talking about.

Is this something that Zendesk can fix?

Based on what https://support.zendesk.com/hc/en-us/articles/4408829384986-Inserting-videos-in-articles-and-content-blocks  says below, it seems like maybe there's a way to use custom unsafe HTML embed code + `allowfullscreen` to embed the YouTube video instead of relying on Zendesk's article editor toolbar video method.

 custom embed code 

Related:

• https://support.zendesk.com/hc/en-us/community/posts/5379550100122-Native-ability-to-view-videos-in-tickets

Nothing about this is posted in https://developer.zendesk.com/documentation/classic-web-widget-sdks/support-sdk/android/known_issues/

 

cc Madison Hoffman Mick O'Donnell Christopher Kennedy Greg Katechis