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OAuth authentication flow doesn't work on host mapped help center

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mujahed odeh

已于 2024年7月03日 发布

Hi,

A user is experiencing issues while integrating their Zendesk Help Center with our service. During the OAuth authentication flow, sending them to https://{subdomain}.zendesk.com/oauth/authorizations/new results in a 302 status. This causes the page to redirect twice to another login page, ultimately losing all query parameters.
 

This issue seems unique to this user, as they have their Help Center host mapped, and no other users have reported similar problems. 

Could you please assist?

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    Shawna James

    Community Product Feedback Specialist

    Hey Mujahed, I just created a ticket on your behalf to help troubleshoot this issue. This is the product feedback forum so we are unable to resolve technical issues you are facing. Somone from our advocacy team should be reaching out to you shortly! If you have any further trouble here, please let us know. 

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    mujahed odeh

    hi Shawna James, 
    I did exactly as the support ticket says, but I'm still facing the same issue.
    I tried using the host-mapped domain for the authentication request like https://{host-mapped-domain}/oauth/authorizations/new and also tried with https://{subdomain}.zendesk.com/oauth/authorizations/new, the redirect is happening either way and even though I can trace the redirection, I still can't control it

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    Shawna James

    Community Product Feedback Specialist

    Hi Mujahed, I am sorry that you are still facing this issue. At this time I do not know how to further help in this situation as our advocates are the best folks to help guide you to a better solution for technical problems. We have noted this issue for our teams and will follow up with a resolve if we are able to better understand the problem.

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