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Elisa

已加入2023年10月27日

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最后活动2024年2月09日

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的最新活动 Elisa

Elisa 进行了评论,

社区评论Zendesk AI EAP - Generative AI

Hi Elina, unfortunately at the moment we still have the problem

查看评论 · 已于 2024年2月09日 发布 · Elisa

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Elisa 创建了一个帖子,

帖子Zendesk AI EAP - Generative AI

Hello,

we are encountering problems giving the right answers to users who are interecting with the BOT.

It often happens that the intent is correct, and we have an answer set for that, but for some reason the BOT is returning a different answer, one that should be proposed with specific training questions. The problem is that we are not able to understand why this is happening, the training questions are very different from the actual question of the user

已于 2023年11月27日 发布 · Elisa

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Elisa 进行了评论,

评论Using legacy AI agent functionality

I cannot turn on generative reply on and existing BOT because the Setup tab the section "if the bot finds relevant articles" is not present

I find the section only if I create a new BOT but that would mean to recreate all the answers of the existing BOT 

查看评论 · 已于 2023年10月27日 发布 · Elisa

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