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Magda Wierzbicka
Beigetreten 04. Juli 2023
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Letzte Aktivität 29. Aug. 2023
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Sydney Neubauer thank you for the heads up message! In case someone else is as confused as I was - it relates to a Chat App as per
It would be very helpful and clear if there were links to ZD Marketplace added to avoid confusion.
Kommentar anzeigen · Gepostet 14. Juli 2023 · Magda Wierzbicka
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Sydney Neubauer we've been sent an email that the following apps will be discontinued in Jan 2024
Kommentar anzeigen · Gepostet 13. Juli 2023 · Magda Wierzbicka
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Hello,
As the knowledge capture will be discontinued soon, can you please confirm if the context panel uses the same algorithm to search for articles within the help centre? We would like to see how we can increase the functionality of the context panel search (e.g. by adding labels to the article/amending the article titles etc- will it be linked with tickets?). It would be good to know what elements have the greatest weight in the search.
TIA for looking into it
Kommentar anzeigen · Gepostet 11. Juli 2023 · Magda Wierzbicka
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Hello,
Is it possible to disable ticket view export option for agents? I checked the role permissions and it seems they shouldn't have access to it but this option remains available in Support. Is that a native feature?
Kommentar anzeigen · Gepostet 04. Juli 2023 · Magda Wierzbicka
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