Using the API dashboard

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13 Comments

  • Kevin Miodek

    Hi Charles,

    Is there a way to download API activity and have an overview over a longer period of time?

    3
  • Joey

    Hi there Kevin-

    Our REST API offers Incremental Exports on a number of Zendesk resources - Tickets, Users, Organizations to start. May I ask for an outline of your intended use-case(s), or which resources you are interested in?

    0
  • Rodolfo Ramirez

    Can I download a report created inside "Reporting" > "Insights" > "My Dashboards" via the API?

    0
  • Brett Bowser
    Zendesk Community Team

    Hey Rodolfo,

    There's no API endpoint that will allow you to download a report from your Insights project. You'll need to do so manually from the agent interface.

    Let me know if you have any other questions!

    0
  • Masha Patrakova

    Hello!

    Is it possible to check the Help Center and Talk API activity anywhere?

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Masha Patrakova,

    For the Help Center API, you would want to look in the Help Center (guide) logs. As for the Talk API, you would find that in the classic logs. I hope this helps clarify things and addresses your question, but let us know if there is anything else we can explain for you. 

    Best regards. 

    0
  • Masha Patrakova

    Hi, Devan - Community Manager!

    Thank you, but where do I find those guide logs exactly? 

    0
  • Devan - Community Manager
    Zendesk Community Team

    Hello Masha Patrakova,

    Sorry for the delay with this response, but this is something that you won't be able to dig into on your end. If you're looking for a specific API call, then our Advocacy team should be able to dig into it for you via a ticket. 

    Best regards. 

    0
  • Frédéric

    It seems that I can reach a limit on 700 call pr minute using social media.

    It's suggested I update the API limit (to 2500 per minute) but I can't find where to see this Twitter/Facebook API activity.

    Can somebody confirm using twitter, facebook will use the  API call and where I can see this activity?

    I don't see any twitter aPI activity in my activity (https://xxxx.zendesk.com/agent/admin/api/activity)

     

    Thanks

    0
  • Gail L
    Zendesk Community Team

    Hi Frederic, 

    Our social integrations aren't considered part of the activity that counts towards your accounts rate limit, which is why you don't see their activity in the summary from the API channel. With our social integrations we're pulling from the Twitter (or Facebook) APIs as outbound traffic, while the rate limits apply to inbound traffic when accounts are sending API calls to Zendesk. 

    What are you testing where you see a limit on the social integrations? 

    0
  • Frédéric

    Thanks for your answer but it's confusing.

    The answer from Zendesk support on my issue is the following:

     

    The previous issues are related to the API limit mentioned before. 

     

     

     

     

     

     

    0
  • Matteo
    Zendesk Community Team

    Hello Frédéric,

    Can you elaborate more on the answer you have received?

    As stated previously, rate limits apply to inbound traffic when accounts are sending API calls to Zendesk. 

    Let me know if there is anything else we can explain for you!

    0
  • Benjamin Bruneau

    Is there a means of changing a ticket's channel? Right now my team is having trouble because we want to create a ticket via the API, but then have agents respond via SMS. I am aware of some hacky uses of triggers to auto-respond and create a new text ticket, but this is a poor agent experience. Do you have suggestions as to a better means of accomplishing this?

    0

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