Authenticating incoming email (SPF, DKIM, DMARC)

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4 Comments

  • HenaMathew

    Is it possible to whitelist certain domains?

    0
  • Zsa Trias
    Zendesk Customer Care

    Hello HenaMathew,

    Yes, you can add domains to your allowlist and blocklist on the Admin Center. 
    Just navigate to Configuration > End users where you will find these settings. 

    Reference: Using the allowlist and blocklist to control access to Zendesk Support

    1
  • Phil Gooch

    Hi there, rather than block a list of FROM: addresses, we need to block from specific incoming domains for example:

    DKIM: 'PASS' with domain bademail.com

    Is this possible?

    0
  • Christine
    Zendesk Engineering
    Hi Phil,
     
    To blocklist specific domains, here's a sample of what you can put in the Blocklist field with that sample domain above:
    allowlist: 
    blocklist: reject:bademail.com
     
    In this sample, everyone can access your Zendesk account except users sending email from bademail.com domain.
     
    See Allowlist and blocklist usage examples.
    0

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